Pre Sale Questions

RGBIC and RGB led strip lights what is not the same?

RGBIC led strip lights has special built-in IC chip that can display multiple colors at the same time on a single strip light. The RGB led strip lights is monochromatic.

Can the strip lights be used outdoors?

Our LED strip lights are available in waterproof and non-waterproof respectively. However, the power adapter is not waterproof.Please refer to the product specifications or sales page to confirm that the light bar you have selected is waterproof.

How to connect the strip lights to the APP?

Please follow these connection steps:

  1. Open the APP.
  2. Long press the controller button, the light strip will display red light and flash.
  3. Add a device with "+" in the upper right corner.
  4. Select the Lighting-Strip Lights(WI-FI).
  5. Add connection to WIFI (enter password).
  6. The light bar flashes normally, and then click "Next".
  7. Successfully connected.
How to install the strip lights using adhesive?
  1. Remove the protective tape from the strip light slowly.
  2. Wipe the surface clean of dust and oil residue.
  3. Attach the strip light to any dry, clean surface.
  4. Do not allow your fingers to touch the adhesive.
  5. Please install claps near bends and turns to fix the LED strips.
Can I cut RGBIC LED strip lights?

Yes! The strip lights have a sign offering cuts, please find those signs and cut along them.

Why can't I connect to WiFi?
  1. All WIFI strip lights currently only support 2.4G WiFi, if you have a dual-band router and it shows 5G WiFi, then you can go into your router settings and switch to 2.4G WiFi.
  2. Confirm that the WiFi signal is suitable, try to move closer to the router or restart the router.
Why is the color of the light bar I set not accurate?

Please set the correct light strip length in the APP:

  1. If you bought 18LEDs/M (5m and 10m) set: Please set it in APP "Light Strip Length": 1.5M.
  2. If you bought a set of 30LEDs/M (5m and 10m): Please set it in the APP "Light Strip Length": 2.5M.
  3. If you bought 30LEDs/M (15m and 20m) set: Please set it as: 3M in APP "Light Strip Length".
  4. If you bought 60LEDs/M (5m and 10m) set: Please set it in APP "Light Strip Length": 5M.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible.

Please email us at