Shipping Policy

IMPORTANT: Enter your email at the time of making your purchase so that it arrives automatically when processing your order, the number.

How long will you send our orders recently?

We will process order within 1-3 business days if the product you ordered is in stock. If the product is out of stock, we will send it to you in 15-40 days. If you ordered several products and some of them are out of stock, we may wait several days and send them in one package, which may help customers reduce unnecessary customs duties. If you need them urgently, please contact us to ship products in stock first.

Delivery Time = Processing Time + Shipping Time

Where do you ship to？
United States

Canada

Australia

Italy

New Zealand

All European Countries

How will my delivery be shipped?

 E-Packet, YunExpress, Yanwen, etc.

How to track my order？

 Other carrier websites: http://www.17track.net/en/

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at service@acoshneon.com