Refund policy

Here is Acoshneon’s return policy:

Acoshneon offers a 30-day money-back guarantee. If you are not completely satisfied with a product you purchased from, you should provide us with a tracking number within 3 days once you contact us and receive a return address. The entire process should be completed within 30 days of delivery, then you can receive a full refund.

Please note that Acoshneon only processes returns for items purchased from

To receive a full refund, your item must be:

  • Unused and in the same condition as when you received it
  • In its original packaging
  • Comes with receipt or proof of purchase


Only a partial refund will be given if the item meets the following conditions:

  • Not in original condition, damaged in some way, or missing parts
  • Returns made more than 30 days after delivery through no fault of ours


In addition, returns are not possible under the following circumstances:

  • For international orders, any additional international shipping charges, duties or local taxes are also not refundable.
  • Orders over $900 cannot be returned.
  • Orders placed more than 30 days after receipt cannot be returned.


How do I return a product?

Step #1: Contact Acoshneon and obtain a return address

Complete the contact us form and request a return address.

Step #2: Send the item back to Acoshneon

Ship the product you wish to return to the returns address provided.

Please note that you are responsible for paying return shipping unless the item is damaged or parts are missing due to our error.

If the item you are shipping is worth more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for items that fail to reach us.

Step #3: Wait for confirmation from Acoshneon

Once the item has been received and inspected, we will notify you via email whether your refund request has been approved or denied. If your request is approved, your refund will be processed to your original payment method.

Product defective or damaged?

If your Acoshneon product becomes defective, damaged due to our error, or you receive the wrong item, please contact us immediately so we can evaluate the problem and correct it.

Effective June 11, 2020.
Acoshneon reserves the right not to offer an exchange or refund if the above terms are not met.